+91 9080130379 | credbelltirupur@gmail.com
Mon – Sun 9:00 AM – 6:00 PM
Last Updated: January 2025 | This policy applies to all transactions processed through CREDBELL services.

1. Refund Policy Overview

CREDBELL is committed to ensuring customer satisfaction while maintaining the integrity of our financial services. This Refund Policy outlines the terms under which refunds may be issued for transactions processed through our platform.

Important Notice

Most transactions processed through CREDBELL are final and non-refundable. However, refunds may be issued in specific circumstances as outlined in this policy.

2. Refundable Services

2.1 Money Transfers

Money transfer transactions can only be refunded if the transfer fails due to a system error, the beneficiary account rejects the transfer, or duplicate transactions occur.

2.2 Bill Payments

Bill payment refunds are available for failed payment attempts that were charged or duplicate payments processed on the same day.

2.3 Mobile Recharge

Recharge refunds cannot be issued once the service provider has credited the balance. Refunds may be available for failed recharge attempts that were charged.

3. Refund Request Process

Step 1: Initiate Request

Contact CREDBELL customer support with your transaction details, ID, date, amount, and reason for refund.

Step 2: Investigation

Our support team will investigate your refund request and verify transaction details within 3-5 business days.

Step 3: Approval

You will be notified of the refund status via email or SMS.

Step 4: Processing

Approved refunds are processed back to the original payment method within 5-10 business days.

4. Refund Eligibility Criteria

5. Refund Timeline

Important Deadlines

  • Money Transfers: 15 days from transaction date
  • Bill Payments: 10 days from transaction date
  • Mobile Recharge: 7 days from transaction date
  • Ticket Booking: Per service provider policy

6. Contact Support

For refund requests or inquiries: +91 9080130379 | +91 9362493626 | credbelltirupur@gmail.com | Mon – Sun, 9:00 AM – 6:00 PM